Shipping & Returns
At Aurismond, we believe every detail matters.
Every order is thoughtfully prepared and carefully packaged to help ensure it arrives fresh and ready to enjoy. Because our sea moss gel is a fresh, refrigerated product, we take extra care throughout every step of the shipping process.
Order Processing
Orders are typically processed within 1–3 business days.
To help preserve freshness, refrigerated orders are generally shipped Monday through Wednesday, reducing the likelihood of packages remaining in transit over the weekend. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping
We proudly ship throughout the United States. Every order is packaged with insulated shipping materials and cold packs to help maintain freshness during transit.
While we strive for timely delivery, shipping times may vary due to carrier operations, weather conditions, and your delivery location.
Upon Arrival
Please refrigerate your sea moss gel as soon as it arrives.
For the best quality and freshness, store at or below 40°F (4°C) and enjoy it within the recommended period listed on the product label.
Returns & Refunds
Because our sea moss gel is a fresh, perishable food product, we are unable to accept returns or exchanges on opened or used products.
If your order arrives damaged, incorrect, or experiences a shipping issue, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so our team can review your request and provide an appropriate resolution.
Your satisfaction is important to us, and we are committed to making things right whenever possible.
Shipping Address Accuracy
Please review your shipping information carefully before placing your order.
Aurismond is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Packages
Once your order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, marked as delivered but cannot be located, we recommend contacting the shipping carrier first. If you need additional assistance, our Customer Care team is always happy to help.
Questions?
If you have any questions regarding your order or shipping, please contact our Customer Care team at support@aurismond.com
We’ll be happy to assist you.
Our Commitment
Every Aurismond order reflects our commitment to quality, craftsmanship, and intentional wellness.
Thank you for trusting Aurismond. We’re honored to be part of your wellness journey.
Honor Your Body.